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SLA / Product management

Reducing complexity – making IT comprehensible

We harmonize evolved SLA structures to form a clearly organized product catalogue – with enhanced monitoring options in regard to cost and quality.

Instead of the “provision of technical building blocks”, active management of the organization’s IT products

  • Treatment of IT services as “IT products” by industrial standards – with all the resulting consequences
  • Definition and implementation of a standardized portfolio of coordinated IT products
  • Embedding the IT product management function in the company

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Olaf Terhorst

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