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Customer pressure is  inexorably increasing for CIOs, shared service centers and IT service providers alike and in some way many people holding responsible positions are on the defensive.

Do you want to change that and to optimize or realign your area of responsibility? We can help you.

IT services are first used in a company’s business processes.

That must be the yardstick of the entire value chain – from the hard- and software supplier to the CIO. It is how the value contribution of IT comes about.

In our projects we focus on this aspect and start consistently with the IT service provider’s performance relationship with its customers. Cost and quality transparency of IT services is the framework for clearly specified performance commitments that are then complied with. Which focal point interests you?


The benefit that IT delivers is often only determined when development projects are upcoming. That is insufficient to make the value contribution of IT clear.
Would you also like to see greater transparency about the benefits, costs, and opportunities of the CIO’s area of responsibility in day-to-day business? We can be of assistance.

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Shared services

Shared service centers are often a short-lived affair. They are frequently set up to demonstrate efficiency in the market, blithely overlooking the fact that every market success requires a clear commitment to products, customers and markets and cannot merely be an opportunity for selling off surplus capacities.

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ICT service providers

Why have ICT service providers often positioned themselves by technologies in the past? Desktops, networks, data centers and applications are offered separately and managed in a specialized way. Yet users surely need the integrated services of all manufacturers. Do 5,000 pages of outsourcing contract really make sense? We have opinions and answers on the subject.

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From practice

Strategic IT issues and consulting for inhouse or external IT service providers have always been on our agenda. Our team of consultants can look back on a large number of interesting projects in this industry and is happy to present some of them.

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Olaf Terhorst

If you have any questions about IT service providers, please do not hesitate to contact us.
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